IT Services Kent That You Can Trust

Managed IT Services refer to the practice of outsourcing the responsibility for maintaining, managing, and anticipating the need for a range of IT processes and functions in order to improve operations and cut expenses. This model is a way for organizations to delegate IT operations to an external service provider, known as a Managed Service Provider (MSP). MSPs manage the company’s networks, servers, and other infrastructure, ensuring they are secure, reliable, and optimized for performance.

Many organizations rely on 1-2 person “break/fix” vendors who don’t have all the skills or bandwidth to do much more than fix problems and fight fires as they occur. “Break/fix” simply means that your IT vendor only responds when you have an issue. Something breaks. They fix it. With a break/fix REACTIVE model, the more IT problems you have, the more money the IT company charges you. It’s not in their best interest to get to the root cause of your problems. In fact, they might not have the expertise or the time to accurately diagnose and present solutions for recurring issues. In contrast, Guru IT Services offers a PROACTIVE, comprehensive, and strategic approach to IT management with predictable costs and ongoing support.

Some of the benefits associated with managed IT services include: Proactive IT Management Cost Efficiency Access to Expertise Enhanced Security Improved Uptime and Reliability Scalability Focus on Core Business with Less Distraction Strategic IT Planning Vendor Management Compliance and Risk Management Partnering with Guru IT Services can substantially enhance IT performance, optimize cost management, and sharpen business focus, making it a strategic investment for many organizations.

The hardest part about evaluating different managed IT service providers is that they all define “managed IT” a little bit differently. Here are some guidelines for your conversation: Does the provider talk about business results? A managed IT services provider should be ultimately focused on helping you use IT to meet your business goals. Does the provider have a proven process? Anyone can provide services, but it’s how services are delivered that affects results. Is the provider open about what’s included - and what’s NOT included? No one likes surprise charges. Do they provide a comprehensive IT department, or are they just handling pieces? Either situation can be fine, but you'll want to be clear about the arrangement ahead of time. Do they look at IT as a whole, whether you outsource all of IT to them or not? A holistic approach to IT ensures you get the business results you need.

Pricing for managed IT support services can vary significantly between providers. It's just as important to know your costs as it is to understand exactly what your contract covers. Factors such as the number of workstations, servers, and devices managed, along with the level of service provided, play a significant role in determining pricing. The complexity of your network is another key factor that can influence costs. However, with Guru IT Services, we offer a flat-rate, ALL-INCLUSIVE pricing model to ensure your entire IT environment is comprehensively protected.